Return Policy

At Lisond, customer satisfaction is very important to us. We are committed to providing high-quality patio umbrellas, parasols, and outdoor products that meet your expectations. If for any reason you are not completely satisfied with your purchase, we offer a fair and straightforward return policy to help ensure a worry-free shopping experience.

Please read the following return policy carefully to understand the conditions, timeframe, and process for returning or exchanging products purchased from Lisond.

Return Eligibility

To qualify for a return or exchange, the item must meet the following conditions:

  • The product must be unused and in its original condition.
  • The product must be returned with complete original packaging, including all accessories, manuals, labels, and protective materials.
  • The item must not show signs of wear, customer use damage, or alteration after delivery.

We kindly ask customers to inspect their items upon arrival and to contact us promptly if they have any concerns about the order.

Return Timeframe

Customers may request a return or exchange within 30 days of the original purchase date. Any return requests submitted more than 30 days after the purchase date may not be approved.

To ensure timely processing, we recommend contacting our customer service team as soon as possible after receiving your item if you wish to initiate a return.

Return Process

Lisond aims to make the return process simple and efficient. If you need to return or exchange a product, please follow these steps:

Contact Customer Service

Before returning any item, please contact our customer support team to request a return authorization. Please provide your order number, purchase details, and the reason for the return so we can assist you quickly.

Customer Support Contact Information:

Phone: +1 (541) 287-9156

Email:lisondshop@hotmail.com

Receive Return Instructions

After contacting our support team, you will receive detailed return instructions, including the return address and any additional steps required for your specific case. Please do not send any products back without first receiving confirmation and guidance from our customer service team.

Ship the Product Back

Once approved, carefully package the item in its original packaging and ship it according to the instructions provided by our team. We recommend using a trackable shipping service to ensure safe delivery of the returned item.

Refund Processing

Once the returned item is received and inspected, we will notify you of the status of your refund. If the return meets all eligibility requirements, the refund will be processed to the original payment method used during purchase.

Please note that refund processing times may vary depending on your payment provider and financial institution. It may take several business days for the refunded amount to appear in your account.

Exchanges

If you wish to exchange an item for a different product, size, or model, please get in touch with our customer service team first. Exchanges are subject to product availability and approval based on the condition of the returned item.

Our team will do our best to provide a smooth replacement process and help you receive the product that best suits your needs.

Non-Returnable Situations

For hygiene, safety, and product integrity reasons, certain returns may not be accepted if:

  • The item has been used, assembled, or damaged after delivery
  • The original packaging is missing or incomplete
  • The return request is made after the 30-day return period
  • The product was returned without prior contact and authorization from our customer service team

Our Commitment to Customers

At Lisond, we value every customer and strive to make every purchase a positive experience. Our return policy is designed to be transparent, fair, and customer-friendly. We understand that sometimes a product may not meet expectations, and we are here to assist you through the return or exchange process with professionalism and care.

If you have any questions about your order, return eligibility, or refund status, please feel free to contact us. Our support team is always ready to help.

Contact Us

For any return-related questions, please contact:

Phone: +1 (541) 287-9156

Email: lisondshop@hotmail.com

Thank You

Thank you for shopping with Lisond. We sincerely appreciate your trust in our products and services. Your satisfaction is our top priority, and we are committed to delivering quality products and dependable customer support.

We look forward to continuing to serve you and providing outdoor solutions that enhance your home and lifestyle.